We accept returns within 30 calendar days of the date order is received by you. All merchandise must be returned in its original condition. We will charge a 20% restocking fee for any merchandise that has been opened. Due to health precautions, we cannot accept returns on Makeup, Skincare and Hair care products. Gift Certificates are non-refundable. Buyer responsible for the shipping cost to return an order.
Statndard USA shipping is free when shopping at Sweetnbold, any orders that are returned to us due to a package being unclaimed or undeliverable because of a wrong address, we will charge $5.95 to resend the package. Shipping charges of $5.95 will be deducted in case a refund is requested for unclaimed or undeliverable items.
To ensure your return is processed, please include the following information:
- Full Name
- Order Number
- Phone Number
- Reason for returning your order
All returns must have a tracking number. We are not responsible for the return package until the tracking number is marked as “delivered” to our facility. Once received, please allow 3 business days for your return or exchange to be processed.
Cancelling or modifying your order
We will try our best to cancel an order when a reqeust is received. Cancelling an order is very complex due to the natures of the automatic payment processing and fulfulment. Once paid, It is not possible to cancel the orders as they are immediately sent to warehouse.